melbet website Privacy Policy

Purpose of This Policy

melbet website has established this privacy policy so that users of our platform know how their personal information is handled. This policy applies to you from the moment you visit this site, register an account, or use any of our services.

This policy has been prepared in line with generally accepted data protection principles in Bangladesh, with protecting user interests as the top priority. You are also encouraged to read our Terms and Conditions before using the site, as both documents apply together.

The information in this policy is intentionally kept clear and easy to understand. If you have any questions, please contact our support team.

Who This Applies To

This privacy policy applies to:

• Anyone who visits the melbet website website or app
• Those who open an account and join as registered members
• Those who make deposits or withdrawals and use betting or casino services
• Those who contact us via live chat or email support

Opening an account and using services on this platform is only for individuals aged 21 or older.

Service Operation and Improvement

Your information is primarily used to manage your account and deliver the services you have requested. This includes login verification, payment processing, and bonus allocation.

melbet website uses your information for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Managing bonuses, cashback, and VIP benefits
• Verifying identity in accordance with applicable rules
• Preventing fraud and unauthorised access
• Providing customer support
• Improving site functionality and user experience

Communications and Notifications

Your email or mobile number may be used to contact you about the following:

• Account security alerts (OTP, unusual login activity)
• Transaction confirmation messages
• Relevant offers and promotional information (with your consent only)
• Notifications about important changes to our services

If you do not wish to receive promotional messages, contact our support team at any time and they will stop them.

When Information Is Shared

melbet website does not sell your personal information to third parties. However, limited information may be shared in the following cases to operate our services:

• Payment processors: bKash, Nagad, Rocket, Upay, and associated banking partners — only the information needed to complete transactions
• Technology service providers: Companies providing server hosting, database management, and cybersecurity — under strict confidentiality agreements
• Game studios: Evolution, Pragmatic Play, PG Soft, and other studios — the minimum information necessary to run game sessions
• Legal obligations: In response to valid requests from legal authorities in Bangladesh

International Data Transfers

Due to the nature of our services, some data may be stored on servers located outside Bangladesh. In such cases, we ensure those servers maintain adequate security standards and follow internationally recognised data protection practices.

Technical Security

melbet website uses industry-standard security technology to keep your information safe. Every connection is protected through SSL encryption, meaning your personal information and financial transactions remain invisible to third parties.

• SSL/TLS encryption — on all data transmissions
• Password hashing — stored passwords are never kept in plain text
• Two-factor verification (OTP) — for suspicious login attempts
• Regular security reviews and penetration testing
• Firewall and automated unusual activity detection systems

Data Retention Period

We retain information while your account is active. Even after an account is closed, certain information may be kept for a set period due to legal and financial record-keeping requirements. After that period, information is securely deleted or anonymised.

Your Rights

Every registered user on melbet website holds the following rights:

1. Right to access: The right to ask what information we hold about you
2. Right to correction: The right to request correction of inaccurate or outdated information
3. Right to deletion: The right to request deletion of your information in certain circumstances (where no legal obligation requires us to keep it)
4. Right to restrict processing: The right to ask us to limit how your information is used in certain cases
5. Right to withdraw consent: The right to stop consent-based processing (such as promotional messages) at any time

To exercise these rights, contact us via our 24/7 live chat or email.

Connection to Responsible Gaming

We use information about your activity to enforce our responsible gaming policy. For example, if unusual betting behaviour is detected, our team may reach out to you and, if needed, offer the option to set limits on your account.

Prohibited Under Age 21

Opening an account on melbet website and playing any form of betting or casino game is strictly prohibited for anyone under the age of 21. We do not intentionally collect any personal information from minors.

Information required to verify age is collected at the time of registration. If we become aware for any reason that someone under 21 has opened an account, that account will be closed immediately and the associated information will be deleted.

Cookie Management

Our site uses different types of cookies. Essential cookies are required for the site to function normally and cannot be turned off. Analytics and marketing cookies can be controlled through your browser settings.

• Essential cookies: Login sessions, security tokens
• Functionality cookies: Language preferences, interface settings
• Analytics cookies: Page visit counts, usage patterns (anonymised)

Most browsers allow you to change cookie settings. However, disabling cookies entirely may cause some features of the site to stop working correctly.

Notification of Changes

This privacy policy may change from time to time — when the scope of our services expands, new technology is added, or legal requirements change. For significant changes, registered users will be notified by email or through the app.

Continuing to use the site after any changes means you are agreeing to the updated policy. The date of the most recent update will always be shown at the top of the page.

To learn more about our services, read our About Us page, where you will find an overall picture of how we operate.